Title: Back up failed
Last modified: September 17, 2019

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# Back up failed

 *  Resolved [Lene](https://wordpress.org/support/users/lenesachs/)
 * (@lenesachs)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/back-up-failed-3/)
 * I’m trying to download a backup to my computer using WPvivid backup plugin. However
   I encounter issues with creating the backup due to insufficient server resource
   or hitting server limit.
 * Right now I have the following advanced settings:
    Compress Files Every: 200 
   mb Exclude the files which are larger than: 0 PHP script execution timeout: 1200
   seconds PHP Memory Limit for backup: 700 mb PHP Memory Limit for restoration:
   700mb Chunk Size: 2048kb
 * the website is medium large (database 13.31 mb & file size 173.31 mb) and hosted
   on flywheel. I have removed the security plugins as well.
 * Please could you help me, whether I should increase the PHP Memories for backup
   and restoration
    Many thx Kind regards Lene Sachs
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fback-up-failed-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/back-up-failed-3/#post-11939882)
 * Hi, could you send us your debug information by using debug-sending function 
   on Debug tab page? Thanks in advance.
    -  This reply was modified 6 years, 7 months ago by [nicholas2019](https://wordpress.org/support/users/nicholas2019/).
 *  Thread Starter [Lene](https://wordpress.org/support/users/lenesachs/)
 * (@lenesachs)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/back-up-failed-3/#post-11939944)
 * hi,
    yes, however I can’t submit the file. do you have an email to send to? thanks
   in advance lene sachs
 *  Thread Starter [Lene](https://wordpress.org/support/users/lenesachs/)
 * (@lenesachs)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/back-up-failed-3/#post-11940180)
 * Hi Nicolas
    I have forwarded the file to [support@wpvivid.com](https://wordpress.org/support/topic/back-up-failed-3/support@wpvivid.com?output_format=md)
   Thanks in advance Lene
 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/back-up-failed-3/#post-11940538)
 * Hi, thanks for your reply. We recieved your email:)

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Back up failed’ is closed to new replies.

 * ![](https://ps.w.org/wpvivid-backuprestore/assets/icon-256x256.png?rev=2899202)
 * [WPvivid — Backup, Migration & Staging](https://wordpress.org/plugins/wpvivid-backuprestore/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wpvivid-backuprestore/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wpvivid-backuprestore/)
 * [Active Topics](https://wordpress.org/support/plugin/wpvivid-backuprestore/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wpvivid-backuprestore/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wpvivid-backuprestore/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/back-up-failed-3/#post-11940538)
 * Status: resolved